Refund policy

Refund & Replacement Policy

We want every customer to have a great experience. If there is ever an issue with an order, we will review the situation and make it right based on what happened.

Incorrect Order Information or Customer Error

If an issue occurs because incorrect information was entered at checkout, such as the wrong shipping address, product selection, grind type, quantity, or other order details, the customer will be responsible for the cost of replacing the order.

Because coffee is a food product, we do not accept returned coffee. Any returned coffee must be discarded, so sending product back is not necessary.

Our Error

If we make a mistake with your order, we will replace it at no cost to you.

Examples may include:

Wrong grind type
Incorrect label
Wrong coffee sent
Production or fulfillment error on our end

If this happens, please contact us with your order number and details of the issue. We will arrange a replacement and cover the cost of the coffee and shipping.

Shipping Carrier Issues

If an order is delayed, damaged in transit, stolen after delivery, or marked as delivered but not received, we will review the situation on a case-by-case basis.

Shipping carrier issues are outside of our direct control, but we still want to help where possible. Depending on the situation, we may offer a replacement order. In these cases, the customer may be responsible for shipping costs, while we cover the cost of the coffee.

Customers may also choose to file a claim directly with the shipping carrier when applicable.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and product. We will review the issue and determine the best solution.

No Returns on Coffee

For safety and quality reasons, we cannot accept returns on coffee products. Please do not send coffee back to us. If a replacement or refund is approved, we will handle it without requiring the product to be returned.